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Do you have what it takes to be a consumer satellite Installation Technician? If you want to explore a career as an Installation Technician, scroll down for some great resources. An Installation Technician will be responsible for providing customers excellent service through installing, troubleshooting, maintaining, and upgrading satellite TV/ Internet systems and equipment.
Job Description - Installation Technician
Essential Duties
- Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers
- Planning installations by evaluating location, locating access and laying-out equipment and wiring plan
- Establishing satellite TV/ Internet systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards
- Verifying satellite TV/ Internet systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues
- Maintaining accurate records through documenting installations, services and repairs
- Maintaining and improving service and rapport with customers through listening to their descriptions of problems, answering questions and resolving issues through diagnosing, troubleshooting, repairing, replacing and/or upgrading components
- Referring to schematics, manuals and manufacturer's instructions as needed
- Maintaining a safe work environment by following safe practices and adhering to safety policies
- Ensuring adequate supply levels by inventorying stock, placing and verifying orders
- Updating and improving job knowledge by participating in educational opportunities and reading technical publications
- Enhancing the organization's reputation through personal accountability for accomplishing new and different requests and always striving to add value
- Other duties as assigned
- Complete a company approved training and certification program along with continuing education.
Experience / Qualifications
- Must be at least 21 years of age
- High school diploma or equivalent required
- Must possess a valid driver's license in the state of employment
- Ability to speak clearly, concisely, and to communicate effectively in a courteous and professional manner
- Solid written and verbal communication skills
- Working knowledge of Microsoft office and inventory software systems
- SBCA, and/or other industry certifications preferred
- Six months experience in telecommunications, electrical, construction or related preferred
- Ability to work full time, up to and including 6 days a week, weekends and holidays as needed
- Must meet company hiring criteria for pre-employment screening to include drug test, criminal background, ladder classification, and MVR
Physical Requirements
- Must be able to lift up to 75 pounds and climb up to a 40 foot ladder
- Work in tight spaces (attics and crawl spaces)
- Stand for extended amounts of time
- An essential duty of the position of technician is to install satellite dishes with the use of a ladder on customers' homes. The ladders used have been rated by the American National Standards Institute (ASNI) to hold a maximum total weight (including tool belt and equipment) of 300 lbs. To allow for the weight of equipment an individual weight cannot exceed 250 lbs.
Industry Education and Certification
Visit SBCA's Certification pages to view all the available certifications for the consumer satellite industry. Every Installation Technician should have the SBCA Satellite Fundamentals certification.
Depending on what types of systems an Installation Technician will be operating, there are many levels and opportunities to further one's education and training in the consumer satellite industry. Consider learning more about Commercial Installations, Home Theater and Home Networking.
Industry Opportunities
SBCA Members are always looking for talented individuals to join their teams. Click on the logos below to learn more about employment opportunities at the following companies...
Become a Member of the SBCA
As a member of the only trade association dedicated to the growth of the Consumer Satellite Industry, you'll have access to specialized training courses, benefit from consumer advocacy programs, stay up to date on various issues and help to grow the satellite industry here in the United States. Sign up today!