As both J.D. Power and Associates and Consumer Reports have noted, satellite enjoys a superior customer service rating among its multichannel competitors. Sustaining and improving those ratings is critical to the future success of the satellite industry. SBCA strives to continuously enhance offerings in satellite dish system certification and training to improve customer experience and strengthen advocacy in licensing area.
The SBCA Satellite Fundamentals course is designed to provide technicians with an understanding of the basic knowledge and expectations they will need to successfully install and maintain a satellite system. The program is designed to assess the skills and knowledge of a satellite technician.
This online course is designed to provide technicians with a basic understanding of Home Theater Components and how they interact with each other. The course also covers basic home networking, customer interaction, and system integration. Utilizing an interactive narrated presentation, students learn at their own pace. Upon completion of the course, students will take a 75 question exam to verify their knowledge. Both sales and technicians will benefit from content.
As consumer electronics are becoming more integrated into home networks, understanding how to properly install, service, and educate consumers is critical to ensure a successful customer experience. SBCA has created an online course designed to provide sales and installation professionals with the foundational knowledge of home networking. By taking this course individuals will further their understanding of the numerous products they are installing and integrating.